225-647-2789

 

Frequently Asked Questions

Q: Does the price include set up and delivery?

A: No. Because of our large delivery area, the delivery fee varies depending on how far your event is from our office. Even with our delivery fees, we believe you will find our prices competetive. 

Q: Do you deliver to other cities?

A: We have included most cities within 75 miles of our office. If you can't find your city, please call our office. We have made deliveries as far as Texas and Florida for our customers!

Q: Does my rental time include your set up time?

A: No. We before your rental time to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Someone over the age of 18 must be available at the delivery location starting 3 hours before the event time, until the event time. Our delivery technician will call and alert you when he is on his way. Sometimes we may need to set up several hours before your rental time. If this is the case, we will call the day before to confirm that someone will be at the delivery location.

Q: We've rented some really dirty inflatables from other companies in the past. Are they always that dirty?

A: No. The inflatable should be clean when you get it. Red Stick Entertainment cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you will probably need a generator. We rent generators at a resonable cost. Many parks now require you to obtain a party permit from them. Please check with your park before booking your rental. If your event is located in BREC park, we must receive a copy of your permit within 2 days of placing your order. We do charge a $50 fee for setup in parks. This fee allows us to arrive shortly before your event time and pick it up as soon as possible after your event.

Q: What payments do you take?

A: We prefer cash or credit cards. If paying by cash, please have exact change as our drivers do not carry cash. If you wish to pay by check, full payment is required 10 days prior to your event.

Q: What if we need to cancel?

A: Our cancellation policy for personal rentals is below. Product Sales, Reserve Items & Hired Entertainers have a slightly different policy. Please call to inquire about them.

RENTAL DEPOSIT AND CANCELLATION POLICY: The deposit to book a rental is $75, or 25% of the order total, whichever is greater. We will issue a RAIN CHECK equal to the amount of all payments for RENTALS that are cancelled with at least 72 hours notice. All cancellations after the 72 hour cancellation window will be charged a fee equal to the amount of the deposit. Any additional amount paid will receive a rain check. This policy does not apply to sales of products, RESERVE items or hired entertainers.

WEATHER EXCEPTION: For RENTALS with a setup surface that is outdoors, we extend our cancellation window to 9:00 am the day before your rental when the weather forecast predicts a 50% or more chance of rain or winds higher than 20 mph on the day of your rental. In this instance, we will issue a RAIN CHECK for the amount of any payments. You are responsible to contact us by 9:00 am the day prior to your rental to receive a weather rain check. We understand that you have put much effort into planning your event, and we will try our best to work around the weather. Please understand that some of our items cannot get wet. If the chance of rain is 50% or higher and we determine that we cannot deliver due to the weather, you will forfeit your deposit.

Q: Do you require a deposit?

A: Yes all orders require credit card deposit of $75 or 25% of the order total, whichever is greater. This amount is applied toward your total.

Q: How big are the bounce houses?

A: Most of our bouncers are 15´x15´ which is a little bigger than many companies rent. However, a couple of them are 13'x13' and a couple are 16'x16'. Please note the space required for each inflatable (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bouncers need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the inflatable.  The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big inflatables? Any special requirements?

A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4´ wide access to the area where it will be set up. Some inflatables weigh over 1,000 pounds, so we need a clear, level path (no inclines or hills) with ample room. All items should be located with 500' of where our truck must park, or an additional set up fee may apply. If you have any concerns, please contact us.

Q: What surfaces do you set up on?

A: We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the inflatables.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered, or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: Sales@RedStickEntertainment.com  225-647-2789

 
           

 


Copyright 2012, Red Stick Entertainment(tm) 225-647-2789